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March 15th, 2010

Inside the mind of the IT buyer

There are many, many cus­tomer seg­men­ta­tions in the world of mar­ket­ing. Typ­i­cally, these involve a chunk of research to deter­mine a set of buyer arche­types. These are often then given names such as ‘big man on cam­pus’, ‘harassed MD’ and ‘dig­i­tal refusenik’.

As an approach, they can be pretty help­ful. They pro­vide a short­hand way of look­ing at an audi­ence – one which enables us to form more tar­geted strate­gies that speak to the real needs of our key targets.

The prob­lem, how­ever, is that typ­i­cally they are sim­ply made up.

March 8th, 2010

Brand or demand – the definition of a bad decision

Money is tight. Bud­gets are squeezed. You sim­ply don’t have the resources to do every­thing. It’s deci­sion time: do you spend what you have on grow­ing the brand or on gen­er­at­ing demand and hit­ting the num­bers? If you are like two-thirds of the atten­dees at one recent B2B event, you’ll have cho­sen brand. If on the other hand you are in the grip of the bean coun­ters, you’ll have opted for demand.

But here’s the rub: whichever you chose, you chose wrong.

March 4th, 2010

Social campaign sites – the future?

Land­ing pages would seem to be a fairly tedious topic of con­ver­sa­tion; how­ever they can often make or break cam­paigns. And all too often, it’s the lat­ter. Many clients have sep­a­rated mar­ket­ing and web teams, leav­ing the IT-driven web team to pro­duce the land­ing page. This can cause issues with the link­age between the cre­ative and land­ing page con­tent, less than ideal land­ing page struc­tures with call-to-actions hid­den below the fold and nav­i­ga­tion bars divert­ing the users from the key action com­pa­nies want them to take. Alter­na­tively, it could be that the client has out­sourced their land­ing page con­struc­tion to an exter­nal agency that like to build pretty Flash-driven sites that are a night­mare from an SEO per­spec­tive and addi­tion­ally, exter­nal host­ing exposes the site to poten­tial secu­rity attacks. It seems that due to the rel­a­tively short shelf-life of cam­paigns and thus cam­paign land­ing pages, the think­ing and atten­tion needed is not being given to the pri­mary way of con­vert­ing poten­tial cus­tomers.